On the storefront
The launcher gives customers a simple, on-brand place to ask. They do not need to leave the product, collection, or page they are considering.
Product overview
A calmer way to handle the conversations around your products.
SpeakingOf brings the customer-facing chat, the merchant workspace, and the context of a Shopify store into one system. Customers stay where they are shopping; your team works in Shopify Admin.
See the launch steps1Shopper asksOn a product page
→2Right space opensProduct, support, or community
→3Team repliesFrom Inbox in Shopify Admin
One connected flow
Built around where the question starts.
In the right space
Spaces give each conversation a home: a global community, support, a product, a collection, a page, an article, or a custom use case.
Inside Shopify Admin
Inbox gives your team a focused place to respond. Studio lets you control what the storefront experience looks and feels like.
Customer experience
Useful answers close to the decision.
Keep product questions, peer advice, and support conversations close to the item that created the question. Guests and customer access can be configured for each store.
- Product, collection, page, article, custom, global, and support spaces
- Shopify customer identity when available
- Designed to sit inside the theme, not beside it
Merchant workspace
Control without turning chat into another system.
Use the areas of SpeakingOf that match your day: manage conversations, set access rules, review moderation, and see what is working.
- Inbox, Customers, Spaces, Moderation, Analytics, and Activity
- Storefront Studio with a live visual preview
- Settings and plan controls remain in the same Shopify Admin app
Know where everything lives
Explore the SpeakingOf workspace before you install.
The Admin guide explains each area, what it is for, and when to use it.