On your domain
A community on a social platform lives by that platform's rules and reach. One on your storefront stays with your brand, next to what people are actually buying.
Customer community
A customer community that lives in your store.
Communities usually get built somewhere else - a group, a forum, a channel on a platform you do not own. SpeakingOf keeps it on your storefront, where people are already looking at the products they are talking about, and where the conversation belongs to your brand rather than to someone else's feed.
See the launch steps1A customer sharesFit, use, experience
→2Others replyIn a community space
→3You moderateFrom Shopify Admin
Why on your own store
The conversation should belong to you.
Without a second login
Customers take part with the Shopify identity they already have. There is no separate account, invite flow, or app for them to install.
Answered by people who own it
Customers who already use the product often give the most convincing answer. Community replies let that happen without your team writing every message.
For customers
Somewhere to ask, share, and be answered.
A global community space suits broad conversation; product and collection spaces keep discussion close to a specific item. Each space decides who can read and who can take part.
- Replies, emoji reactions, polls, and image attachments
- Public, private, or invite-only spaces
- Guest participation when your store allows it
- Search across conversations and spaces
For your team
A community you can actually keep healthy.
Moderation is part of the same workspace, not a separate tool, so a growing community does not become a second job.
- Reports, hidden messages, mutes, and bans
- Blocked words, rate limits, and link protection
- Approval mode for messages that should be reviewed first
- Storefront community roles for trusted customers
Questions, answered
Running a community on a Shopify store.
Can I build a customer community inside my Shopify store?+
Yes. SpeakingOf adds community spaces to the storefront itself, so customers take part on your domain rather than on a separate forum or social platform.
Do customers need a separate account to join?+
No. The community uses the Shopify customer identity your store already has, and each store decides whether guests can take part.
How do I keep a customer community safe?+
Moderation covers reported and hidden messages, mutes and bans, blocked words, rate limits, and link protection. Approval mode holds messages until a moderator reviews them.
Can trusted customers help moderate?+
Yes. A store can give selected customer accounts a storefront community role, so they can reply on behalf of the brand or moderate messages, separately from Shopify Admin staff access.
Can a community space be private or invite only?+
Yes. Spaces can be public, private, or limited to invited customers, with access rules based on the customer facts a merchant chooses.
Also worth reading
See how the whole app fits together.
Community is one part of it. The product overview covers storefront conversations, support, and the merchant workspace.