SpeakingOf Admin guide
What every area of the app is for.
Start with Home and Storefront. The rest of the workspace becomes useful as conversations grow. Nothing here is a separate back office — it all lives inside Shopify Admin.
Home
Use it first. Home gives you the launch checklist and the current state of the app. It is where you turn the customer experience on, open the theme editor, and see what should happen next.
Use it when: you are setting up, returning after a pause, or checking that the storefront is ready.
Inbox
Run support and conversations here. Open a thread, reply, change its status, leave a private note for the team, search past conversations, and use available customer or order context.
Use it when: a customer question needs an answer or follow-up.
Customers
Understand the person behind the conversation. Review customer profiles and their conversation history, then use that context to respond appropriately or manage participation.
Use it when: a conversation needs customer context beyond a single message.
Spaces
Decide where a conversation belongs. Create and manage Global, Support, Product, Collection, Page, Article, and Custom spaces. Each space controls its label, placement, audience, and participation rules.
Use it when: you want questions to open in the relevant storefront context.
Moderation
Keep community useful. Review reported or risky content, apply the store’s moderation choices, and preserve a comfortable customer-facing discussion space.
Use it when: your community needs active stewardship.
Storefront
Design and preview the customer experience. Studio controls the launcher, layout, color, content, access, language, and technical display settings. Preview before you save, then test in the live theme.
Use it when: you are launching or making the chat feel native to a store’s theme.
Analytics & Activity
Learn what is happening. Analytics helps you review conversation and product interaction outcomes. Activity provides a useful trail of workspace changes and events.
Use it when: you are reviewing adoption, outcomes, or a recent configuration change.
Plan & Settings
Manage the operational side. Plan handles Shopify-managed billing and access. Settings covers workspace preferences, privacy, storage, integrations, and safer operational controls.
Use it when: you are changing how the app is operated rather than what a shopper sees.
Ready to launch?
Start with Home, Spaces, and Storefront.
Then open the live storefront in a private window and send a real test message. It should appear in Inbox.