# SpeakingOf

> SpeakingOf is a Shopify app that gives a store its own customer community chat.
> Customers talk to each other on the storefront, ask questions about the products
> they are looking at, and can reach the store team for support --- all in one app,
> with the team answering from the SpeakingOf Inbox inside Shopify Admin.

SpeakingOf is a Shopify app for customer community chat on the storefront. Its
first purpose is community: giving a store a place where customers ask, answer,
and talk to each other around the products, instead of that conversation happening
on a social platform the store does not own. Support chat is part of the same app,
so a private question to the team lives beside the public conversation.

It is installed from the Shopify App Store, enabled through a theme app embed, and
configured entirely in Shopify Admin. It uses the Shopify customer identity when
one is available, and merchants choose whether guests can take part.

## What it does

- **Customer community** --- community spaces where customers reply to each other,
  react, vote in polls, and share images, with public, private, or invite-only
  access. Trusted customers can be given a storefront community role to answer or
  moderate on the brand's behalf.
- **Community chat on the storefront** --- a launcher and chat panel embedded in the
  Shopify theme, styled to match the store rather than sitting beside it.
- **Product conversations** --- conversations attached to a specific product,
  collection, page, or article, so a question about sizing, materials, or
  compatibility is asked on the page that raised it.
- **Support chat** --- customers can also message the store team privately;
  those conversations arrive in the SpeakingOf Inbox in Shopify Admin with
  statuses, assignment, private team notes, saved replies, office hours, and
  customer and order context.
- **Moderation** --- reports, hidden messages, mutes and bans, blocked words, rate
  limits, link protection, and an approval mode that holds messages for review.
- **Storefront Studio** --- visual configuration of the launcher, chat layout, colors,
  copy, languages, and access rules, with a preview before publishing.
- **Analytics and attribution** --- conversation and engagement reporting, and the
  link between a product mentioned in chat and the order that followed.
- **Multi-store workspace** --- shared spaces across up to three Shopify stores on Pro.

## Plans

- Core --- $24/month: support and global community, three product conversations,
  Inbox in Shopify Admin, two color presets, 30 days of analytics.
- Growth --- $69/month: conversations on every product, product recommendations,
  saved replies, moderation, polls, office hours, branding presets, 180-day
  analytics and attribution.
- Pro --- $149/month: custom and invite-only spaces, access and approval controls,
  full Studio builder, custom SVG, analytics export, full attribution, and a
  shared workspace for up to three stores.

All plans include a 14-day free trial, and billing is handled through Shopify.

## Pages

- [Home](https://hello.speakingof.app/): overview and pricing.
- [Product overview](https://hello.speakingof.app/product.html): how the storefront chat, spaces, and merchant workspace fit together.
- [Customer community](https://hello.speakingof.app/customer-community.html): running a customer community inside a Shopify store.
- [Admin guide](https://hello.speakingof.app/admin-guide.html): what each area of the app in Shopify Admin is for.
- [Help and setup](https://hello.speakingof.app/help.html): installation and launch steps.
- [Privacy Policy](https://hello.speakingof.app/privacy.html): data collected, retention, and processing.
- [Data Processing Agreement](https://hello.speakingof.app/dpa.html): Article 28 processor terms.

## Contact

hello@speakingof.app